Customer Service

How Can We Help You?

Returns & Exchanges

Shipping FAQ's

Shipping FAQ's

We put care into every package and order we ship!

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart.

Deliveries are not typically made on Saturdays or Sundays. We cannot ship to P.O. Boxes or Military APOs. If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply.

Step 1: Choose a delivery option for your Large Parcel item at checkout. Available delivery methods vary by item; all options will be displayed in the shopping cart.

Step 2: Your order gets picked up from the warehouse. We'll send you a Ship Confirmation email to let you know your order is on its way.

Step 3: Your order is shipped to a Local Delivery Terminal. A Large Parcel carrier transports your order with care to a delivery professional in your area.

Step 4: Schedule a delivery appointment. Upon arrival of your order, the local terminal will contact you to schedule a delivery date and appointment window.

Step 5: Welcome your new order home! Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

Returns & Exchange Form

If you're not happy with your order, we will do whatever we can.